❓ Help Center
fg67 Frequently Asked Questions
From opening an account to bonuses, deposits, withdrawals and security — find detailed answers to all common questions about fg67 here.
Whether you are new to fg67 or a returning player — whatever questions you may have, we are here to help. Below, our most frequently asked questions are organized into five categories — account registration, deposits and withdrawals, games and betting, bonuses and promotions, and security. If you do not find your answer, contact us via 24/7 Bengali live chat.
Account and Registration
To open an account at fg67 you need an active mobile number, an email address and a strong password. During registration, enter your name and date of birth correctly — this information is verified during identity checks. Please note that you must be at least 21 years old to open an account at fg67.
No, one person may hold only one fg67 account. Opening multiple accounts using the same mobile number, email or banking details is a violation of our rules. If multiple accounts were created by mistake, please notify our live chat support immediately.
First make sure your mobile number or email and password have been entered correctly. If you have forgotten your password, use the "Forgot Password" option. If the problem continues, contact fg67's 24/7 Bengali live chat support — our team is ready to resolve it quickly.
To verify your fg67 account you may need to upload your National ID (NID) or a valid photo ID. In some cases this verification is required before a withdrawal. For fast verification, upload clear and accurate images and contact live chat if you need assistance.
After logging in, go to Profile Settings to change your password. Changing your mobile number may require identity verification. For security reasons we apply additional verification steps when changing important details. Contact our support team for any issues.
Deposits and Withdrawals
At fg67 you can deposit via bKash, Nagad, Rocket, Upay and direct bank transfer. All of Bangladesh's most popular mobile banking services are supported, making it easy to deposit from anywhere. The minimum deposit amount across all methods is ৳100.
Money deposited via bKash is usually added to your fg67 account instantly. Network delays may occasionally cause it to take a few minutes. If the funds have not arrived within 30 minutes, contact our live chat with the transaction reference number.
The minimum withdrawal amount at fg67 is ৳800. Approved withdrawals are generally completed within 10 to 45 minutes. To speed up processing, make sure your account is fully verified and all wagering requirements have been met.
fg67 does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. Please check the terms and conditions of your own mobile banking service for details on those charges.
Yes, withdrawals can be made at fg67 through both Nagad and Rocket. When submitting a withdrawal request, enter your Nagad or Rocket account number correctly. Depositing and withdrawing from the same number is the safest option and ensures the fastest processing.
Money deposited by bank transfer is generally added to your fg67 account after it has been processed on a banking business day. Sending proof of the completed transaction (bank slip or screenshot) to support speeds up the process. Contact live chat for more details.
Games and Rules
To bet on BPL matches at fg67, go to the Cricket section and select your preferred match from the list of active matches. Various markets are available — match winner, total runs, wicket fall and more. Review the odds carefully before placing a bet and set your own budget.
Yes, fg67 is fully mobile-friendly. fg67 can be easily accessed through the browser on any Android or iOS smartphone or tablet. Enjoy cricket betting, slots and live casino from your mobile browser without downloading a separate app.
fg67 offers slot games from world-renowned providers such as Pragmatic Play, PG Soft and JILI. These providers use internationally certified Random Number Generator (RNG) technology, which makes every spin completely random and fair. Fair play is one of fg67's core principles.
In fg67's live casino section you can play live baccarat, roulette, Sic Bo, Andar Bahar, Dragon Tiger and many other popular table games with real dealers. Games from Ezugi and Evolution Gaming are available, including tables with Bengali-speaking dealers.
RTP, or Return to Player, is a theoretical figure showing what percentage of wagers a game returns to players over the long term. A higher RTP means players receive comparatively more back over time. However, it is not a guarantee of any individual session's outcome — every spin or hand is completely random.
Bonuses and Promotions
When you open an account at fg67 for the first time, you receive a 100% welcome bonus on your first deposit, up to ৳8,000. This means if you deposit ৳8,000, you receive an additional ৳8,000 bonus, giving you ৳16,000 to play with. The bonus is added to your account automatically — no separate code is needed.
A wagering requirement is the number of times you must bet the total bonus amount before you can withdraw it. The wagering requirement for fg67's welcome bonus is 15x. This means that if you receive a ৳8,000 bonus, you must place a total of ৳120,000 in bets before withdrawing. This is quite competitive compared to industry standards.
fg67's VIP program has five levels — Bronze, Silver, Gold, Platinum and Diamond. By playing regularly you can move up to higher levels and earn weekly cashback: 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum and up to 1.5% at Diamond.
Yes, fg67 regularly offers special promotions for cricket season, Eid, Pohela Boishakh and other occasions. VIP members receive exclusive offers. To stay updated on the latest promotions, check fg67's promotions page regularly or ask via live chat.
Generally yes — if you have not accepted a bonus, your deposited funds are directly withdrawable as long as the minimum ৳800 requirement is met. However, while a bonus is active, withdrawals may be restricted until the wagering requirements are fulfilled. See our terms and conditions page for full details.
Security and Responsible Gaming
fg67 uses the highest-grade SSL encryption technology to keep all your personal and financial information secure. Information stored on our servers is not shared with third parties. You can find more details on our privacy policy page.
The minimum age to play at fg67 is 21 years. Proof of age may be required during account registration or verification. Keeping minors away from gaming is central to our responsible gaming policy. "For players aged 21 and over only."
fg67 takes responsible gaming very seriously. If you feel your gaming habits are becoming a problem, contact us — we will help you activate a deposit limit or Self-Exclusion on your account. Visit our responsible gaming page for more details.
Self-Exclusion is a feature that lets you temporarily or permanently block access to your fg67 account for a set period of time. To activate it, make a request through our 24/7 live chat or send an email to [email protected]. We will process your request in confidence.
If you notice any suspicious activity or an unauthorized transaction on your account, notify our 24/7 live chat immediately or email [email protected]. Our security team will investigate quickly, take the necessary action and, if needed, temporarily secure your account.
fg67 customer support is available 24 hours a day, 7 days a week in Bengali via live chat. You can also reach us by email: [email protected]. There is no phone or WhatsApp support — live chat is the fastest way to get a response.
Still have questions?
Our support team is with you 24/7 in Bengali.
Contact Support
Live Chat
Use the live chat button on the site for the fastest response — Bengali support available 24/7.
Use the live chat button on the site for the fastest response — Bengali support available 24/7.
Email
[email protected]
[email protected]
Responsible Gaming
To set limits or apply for Self-Exclusion, visit our responsible gaming page.
To set limits or apply for Self-Exclusion, visit our responsible gaming page.